Unsuccessfully trying to cancel Telkom service

I have tried to cancel my Telkom Line since 13 April 2018. The decision came after I had numerous faults logged without any resolution. The last fault I logged was on 24 March 2018 and I received an SMS that it was resolved on 19 May 2018 - more than a month after I asked for the service to be cancelled!!! I could not cancel the service telephonically on 13 April 2018 and had to do it on the internet site (I was however assisted telephonically to use the internet site to register the cancellation request). During my next enquiry on 8 June 2018 I was first told to resubmit the request via the internet site. I again did not receive a reference number. During a follow up call on the same day I was told that Telkom no longer accepted cancellations via the site and that I had to cancel by logging a fault. I did this then and there and received an SMS confirming receipt of the call. The cancellation department would have phoned me upon receipt of the call. This has not happened up to now. Since then I had been phoning numerous times - every time Telkom "adds a note of the query to the call and promises that the cancellation department will be in contact". They are also not allowed to put you through to the cancellation or administration or accounts department. Neither can you talk to any manager as management are always "in a meeting and we do not know for how long" ... In the meantime I received a message that the service was suspended due to being handed over for collection ... and I am still getting billed !!!!!!!