IPCN
Izak Petrus Cornelius Nagel

1 reviews | Active since Jun 2015

01 Jun 2015, 21:19

Unsuccessful Termination of Telkom Line.

We cancelled our Telkom Line on the 30th January 2015, the end of February we recieved our last statement and settled the outstanding balance on the 5th March 2015, we went in to Telkom on the 6th March to confirm that the line was indeed terminated at the end of January 2015 only to realise that the line was still active, we then asked the Telkom Employee to,cancel the line again (Ref: AI ***) during the month of March Telkom confirmed that the line was terminated on the 09th March 2015 with an outstanding balance of R2.40 due, the Telkom Employee advised us to wait until we recieved our Invoice. End of March we recieved an Invoice for R427.75 (Charges for March) end of April we recieved an Invoice for R859.30 (Charges for April)on the 5th May 2015 I went to Telkom to enquire about the escalating cost, the Telkom Employee checked on the system and confirmed that the request to terminate the account was logged on the 1st February 2015 and advised me to lodge a Dispute(Ref No: ***7) Telkom confirmed that the Dispute was lodged and that the dispute will be resolved ASAP. End of May we recieved another Invoice for R971.45 (Gharges for May) informing us to pay the arrears.

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Replies (1)
Telkom
Telkom's reply02 Jun 2015, 08:58
Official
Hello Izak Nagel,

We sincerely apologize for the inconvenience.

Kindly note that this matter has been escalated to our Billing Department and feedback will follow.

Your social media reference number is SM115073.

Regards,
William Letwaba
Social Media Team