Unsuccessful Termination of Account Due to Death

It is unpleasant enough to lose a loved one. Telkom should handle this process better.<br> <br> My aunt passed away and my dad and I have been struggling since February to stop her Telkom line. To our knowledge she was not tied into any contract and the termination should be handled immediately.<br> <br> First we called and after an absurdly long wait was advised to send all documents to [Email Removed] We sent all requested documents on 14 Feb. After not hearing back for weeks we found a \The recipient's mailbox is full"response in GMail's spam folder from that address - no-one even read the email. It was no larger than about 1.5MB - keep in mind that we were requested to attach documents when sending to that address.<br> <br> I have since sent multiple emails"