Unsuccessful line transfer for 2 months??????

Reference Number: 294 280.<br> <br> I've been struggling the last 2 months to transfer my line from one flat within the same building to the next flat.<br> I was awarded with a new number when I moved within the same building instead of just transferring my old number.<br> <br> I phoned multiple times and the response was that the specific person will be emailed but I never got a response back.<br> <br> I'm also forced to pay the monthly premium for 2 months now for R140 00 per month but don't have access to incoming calls!!!!!!<br> <br>