BVDW
Bets Van Der Westhuizen
1 reviews | Active since Jul 2012
20 Nov 2017, 14:06
Unsuccessful in cancelling an account
I have logged a call on 13 October requesting to cancel my Telkom LTE since I have installed fibre. The call shows as being logged on Telkom site but no attention has been given to it. I called the call centre on 11 November and was promised that it will be forwarded. I have tried Telkom e chat but it is non functioning. If I stop paying I will most probably get blacklisted.
Helpful (0)
Replies (2)0
Replies (2)BVDW
Bets Van Der Westhuizen's updateReviewer Update
04 Dec 2017, 12:05The answer I got back from Telkom :
Official private business reply
Hello BetsVDWesthuizen
This response serves as confirmation that your query has been received.
Your reference number : AI **********
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
And still nothing.
In the meantime I am still getting invoices.
BVDW
Bets Van Der Westhuizen's update04 Dec 2017, 12:05
Reviewer Update
The answer I got back from Telkom :
Official private business reply
Hello BetsVDWesthuizen
This response serves as confirmation that your query has been received.
Your reference number : AI **********
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
And still nothing.
In the meantime I am still getting invoices.
BVDW
Bets Van Der Westhuizen's updateReviewer Update
04 Dec 2017, 12:27I now have 2 reference numbers and no reply. What a mess
BVDW
Bets Van Der Westhuizen's update04 Dec 2017, 12:27
Reviewer Update
I now have 2 reference numbers and no reply. What a mess