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ELENA T

1 reviews | Active since Jun 2018

15 Jun 2018, 21:09

Unsuccessful cancellation of mobile data contract for more than 5 months!!!

Unsuccessfully trying to cancel my mobile data contract for more than 5 months. First went to the store just to find out that cancellation can only be done via e-mail submission. Since then submitted multiple e-mails to the cancellation department, first being sent 12th of January - no response at all. Managed to reach customer care via phone mid April with promise to escalate cancellation request. Since then - nothing again! No cancellation, no updates, not even responses to my e-mails which i sent to the person who addressed my phone call to customer care. I guess next step, this being the beginning of it, complains on multiple online and social platforms, report to ombudsman as well as proceeding with Small Claim Court to claim all charges occurring past 20 working days after my first request for cancellation.

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Replies (2)
ET
ELENA T's update05 Sept 2018, 22:04
Reviewer Update
DO NOT BE FULLED BY RESPONSE FROM TELKOM ON HELLOPETER! IT IS NOT EVEN REALLY FROM TELKOM ACCOUNTS OR ANY SIMILAR SORT OF DEPARTMENT, IT IS FROM "telkom social media team", MEANING ALL THEY REALLY DO IS TRYING TO COVER ASS OF TELKOM ON SOCIAL MEDIA BY SENDING EMPTY REPLY, THIS IS IT! WHAT A JOKE, THEY RESPOND WITH COPY-PASTE GENERIC RESPONSE WITHOUT ANY ACTION WHATSOEVER! IT IS MORE THAN TWO MONTHS SINCE THEIR RESPONSE AND NEARLY 8 MONTH SINCE MY FIRST CANCELLATION ATTEMPT!!! (STILL NOT LUCKY TO CANCEL AND STILL BEING CHARGED FOR THE SERVICES I DON'T USE ) NOW LOGGING CASE WITH SMALL CLAIM COURT!!! THE MOST DISGUSTING "SERVICE" EVER!!!!!!!!!!!!!!!!!!!!!!! DO NOT EVER SIGN UP WITH THEM, THERE ARE PLENTY OTHER PROVIDERS!
ET
ELENA T's update05 Sept 2018, 22:04
Reviewer Update
DO NOT BE FULLED BY RESPONSE FROM TELKOM ON HELLOPETER! IT IS NOT EVEN REALLY FROM TELKOM ACCOUNTS OR ANY SIMILAR SORT OF DEPARTMENT, IT IS FROM "telkom social media team", MEANING ALL THEY REALLY DO IS TRYING TO COVER ASS OF TELKOM ON SOCIAL MEDIA BY SENDING EMPTY REPLY, THIS IS IT! WHAT A JOKE, THEY RESPOND WITH COPY-PASTE GENERIC RESPONSE WITHOUT ANY ACTION WHATSOEVER! IT IS MORE THAN TWO MONTHS SINCE THEIR RESPONSE AND NEARLY 8 MONTH SINCE MY FIRST CANCELLATION ATTEMPT!!! (STILL NOT LUCKY TO CANCEL AND STILL BEING CHARGED FOR THE SERVICES I DON'T USE ) NOW LOGGING CASE WITH SMALL CLAIM COURT!!! THE MOST DISGUSTING "SERVICE" EVER!!!!!!!!!!!!!!!!!!!!!!! DO NOT EVER SIGN UP WITH THEM, THERE ARE PLENTY OTHER PROVIDERS!