Unsuccessful

I went to pmb Midlands mall and took out the smart home basic contract. This contract allows me 50 mobile minutes. I asked for my mtn prepaid number to be ported to Telkom mobile inorder to receive the minutes. On the 11th I went to the store was given the router and 3 sim cards and was told my number would b ported inorder to get the minutes which was not done. I went instore again 15th and went through the same process. My number has still not been ported n neither have I received my free minutes. Absolutely irritated and frustrated as I do not have time to go to the store for the same thing repeatedly.