Unsuccesfull Telkom Line Move

I moved from Tableview to Bothasig at the end of August. I phoned to move the line in the beginning of Aug. The call centre agent promised the line will be moved on the 31.08.2015. Technician came out on the 31.08.2015 and started the process but could not complete it. He says there is a fault on the line that Telkom must fix. I phoned the call centre. An Hour later I hang up after holding on for 30 min to get through and speaking to 2 agents that was no help at all. 10 days later I followup on the progress. The call centre tries to convince me it is the technicians fault. The technician comes out again, he still cant finish because the fault has still not been fixed by Telkom. Everytime I phone the call centre (I don't have a land line to phone from so its using all my airtime) I have to hold at least 20 min to get an answer and then get transferred from department to department. In the mean time I'll have to pay for a service that isn't installed because the line has been activated according to the call centre. Also I cannot find any email address listed for them and there is no answer on the website enquiries. I can't phone anylonger it costs to much. Bad Telkom