unstaisfactory service

I called Telkom on the 19th of Sep to inform them that i will be moving to a new unit by the end of September and would like for them to come and re-instal my fibre into the new unit, same complex just a different unit. on the 21st one of thei techinicians came and told us that he cannot assist us as there are no cables for him to do the move to the other unit. he will come back next week. again on the 26th i called to follow up as he has not returned, only to be told that nothing has been logged on the system for a tech but they will log a call for a tech to come which will take 7 to 14 days. today is the 17 day. i called Telkom again to follow up on the 11th and a lady by the name Ntokozo told me she needs to log a query with IT as they cannot pick up fibre coverage in the complex and she confirmed she would call me back with feedback the same day or latest tmr the 12th. Once again no one called me back. i called again on the 12th and was told she logged the call incorrectly on the system and that she had confirmed that there is no feedback from IT. they confirmed they would follow up and give me feedback the same day or tmr. once again as usually they **** to me and just wanted to get me off the phone. i called them again yesterday to follow up and was told they cannot assist me with anything as their systems are off line, i asked to get details for their superior as to lay a complaint with them and was told i will have to call back another time and she also confirmed she does not have a contact number for complaints department. this is very frustrating, i do not understand why telkom has to treat their paying customers like trash. i do not want anything to do with telkom any more. my husband works from home and he has not been able to use the internet that we are still beeing charged till this day.