1 reviews | Active since Jan 2017
unstable telkom internet
<p>I have moved from afrihost back to telkom at he beginning of March due to the 10 meg line for R799 per month. I have had issues daily from the time Telkom sent the message to say my line is back with Telkom. I took days for a technician to go do he actual upgrade from 4 to 10 meg. Secondly my line speed was very inconsitent, everytime I tested it it was nowhere near 10 meg , infact it was around 85%-95% slower than the average. </p> <p>lastly I have been having issues with my internet daily, it just drops and dissapears. I reboot the router and it will be up for anything between 10 mins to and hour or 2 then it dissapears again and has to be rebooted. eachtime I call the call centre they do a port reset/ recreate. I have called almost everyday for this. I cant keep calling Telkom for the same thing over and over again.</p> <p>my references for my calls are</p> <p>275CEK130317</p> <p>24BEK240317</p> <p> ********** 40</p> <p>Although I only have the 3 references I have called almost daily. some calles have been reopened. The service I have been receiving has left me utterly dissapointed and extremely frustrated. I am regretting leaving Afrihost. I would like my situation to be taken seriously and someone in a senior position needs to take a look at this as your call centre staff and technicians arent able to do anything. I cant keep calling only to get a ref number and a technician to be dispatched who never shows up. </p>
Good day
A technician was at my house today finally betweeen 10 and 11 am. He did his tests jumped on the roof checked the line etc etc. When he left the speed was about 9 megs. It has gone off again from around 1pm. I currently have no internet at my house. once again I will have to call your helpdesk to do a port reset/ recreate, once again. Please can this be escalated to someone who knows more than the technicians and the helpdesk, who can finally diagnose the problem and rectify it once and for all. I am so frustrated with this and serioulsly cannot take it anymore.
Please can someone help me understand how can I be having this problem for the whole of March and now it looks like ti will be the whole of April as well, but I must still pay the full monthly fee.
Extremely dissapointed and frustrated.
Good day
A technician was at my house today finally betweeen 10 and 11 am. He did his tests jumped on the roof checked the line etc etc. When he left the speed was about 9 megs. It has gone off again from around 1pm. I currently have no internet at my house. once again I will have to call your helpdesk to do a port reset/ recreate, once again. Please can this be escalated to someone who knows more than the technicians and the helpdesk, who can finally diagnose the problem and rectify it once and for all. I am so frustrated with this and serioulsly cannot take it anymore.
Please can someone help me understand how can I be having this problem for the whole of March and now it looks like ti will be the whole of April as well, but I must still pay the full monthly fee.
Extremely dissapointed and frustrated.
Hello Telkom
my internet is down once again, this time it has dissapeared altogether. I have been having problems for days with my line. I called 10210 and was told they cannot pick up my line. Can somebody please call me or send out a technician ASAP. This is beyond pathetic, I cannot belive Telkom has not been able to figure out what is wrong with this line.
Hello Telkom
my internet is down once again, this time it has dissapeared altogether. I have been having problems for days with my line. I called 10210 and was told they cannot pick up my line. Can somebody please call me or send out a technician ASAP. This is beyond pathetic, I cannot belive Telkom has not been able to figure out what is wrong with this line.