Unstable line with no assistance.

The internet has been unstable and drops half the time, download speeds of 2Kb/s are expected with an LTe line (shocker). Its more offline than it is on. Our LTe advanced line has been like this since 6 September 2017 it is now the 22 September 2017 and they still wont assist in helping. The call center is rude they hang up the phone most of the time and when there seems like someone will help they just pretend to do something but never do anything. A 500rand additional charge was attached to the account in July they would not explain why this was. Been using my phone as a mobile hotspot when the internet fails to work, to get my work done already used 10GB of data in these few days even though I am supposed to have a working internet connection at home. Their customer service is ********** and there internet service is closely following. Do not use them they have only ever been problems.