Unstable Fibre Line from Telkom - they still charge you full price though!

I have had a terrible experience with my current fibre to the home line over the last month. I pay R750pm for a 50mb line. I work from home so this fibre line is essential for me in order to do my work. My fibre line is very unstable. during a 30minute video call the speed drops right down to like 1mb download at least 3 times during that call. it's very disruptive and I cannot get any work done.

I call the Telkom contact centre where an agent advised me that he would need to log a fault. no timelines could be given to me on a resolution. When I asked how to follow up on progress of fixing the fault the agent advised me that I needed to download the Openserve connect app where I would be able to track the status of my fault logged. I downloaded the app. However couldn't view the status of the fault logged anywhere on the app nor could I communicate with anyone via the app about my fault. So a few days later I called the call centre again to follow up on the fault logged. All they could tell me was that a technician will be looking at the matter soon. they couldn't give me the technician's details nor could they contact the technician themselves nor could they give me any updates on timelines for fixing the fault.

I have un unstable fibre line that I pay full price for yet I can't even conduct a meeting with a colleague over video call.

And I also have no idea of when it can be fixed.

Terrible service from Telkom!