Unspecified Charges (penalty Charges)

<p>Some Telkom agents are simply useless. I was sold an upgrade at 22 months and was charged R300 penalty fee. The agents are incapable of giving proper advise and a solution to the problem. i was never advised of a penalty fee's when i accepted theugrading. i spoke to several consultants who cannot assist in resloving my problem. i logged several cases with telkom and it was just a waste of my time. the response. </p>