Unsolved Account. No feedback

Telkom just continues as if there is nothing wrong. It's been 4 months now that I've been struggling with them to sort out my account. You call the customer service. Then they say there is nothing wrong on their side. I am sending a bank statement with proof of payment. They just keep saying they haven't received a payment. My account was up to date up to and including 31 December 2022. My monthly premium must be R883. At the end of January 2023 I get a bill of R1668. I sent emails. No feedback. Then they tried to recover the money from my account on January 15, 2023. Then they said there were no funds available. But the contract we signed says the last day of each month. As far as my knowledge goes, February 28 is the last day of the month. They transfer an amount of R778 from December 2022 to January 2023. What I don't know. Where they get it if your bill is paid in full was December 2022. Called again and emailed again. No feedback. In February 2023 I get a bill from. R2678, 72. Again they are trying to settle the money from my account on 15 March 2023. Then they told me again that funds were not available. I called again and sent emails again. Still no response. They just asked for bank statements again. I forwarded all the emails to them. Again nothing heard. Dear Telkom Mobile Customer. Your total balance for account number *** is R2678.72. R1010.72 is current and R1668.00 is in arrears and payable immediately, you can visit https://apps.telkom.co.za/alpha/public/register for immediate payment of your arrears. Please ignore if already paid. Telkom SA: Dear customer, Your account for customer *** has been suspended due to Credit limit. On March 30, I only received the sms from them. Today I receive only one new involvement. R3503. 67 which I have to pay before the 02 May 2023. I sent an email to Telkom where I said that they do not have my permission to recover any money from my bank account even if the account has not been sorted out. It's been ignored for 2 months now and they just simply tried to recover the fees on the 15th of the month. I also sent an email to Telkom and said that I refuse to pay any outstanding arrears. About them simply ignoring you and not giving you any feedback. I have now spoken to 6 different people. They say they have not received any emails. But I have evidence of all the emails. I have already written a report of 18 pages. Still no response. They have already suspended all my services in January 2023. They commit ***** because they do not fulfill their agreement according to the contract. So what do I do now? My credit record is already down here. All Telkom's is. Oh sorry sir. And nothing else is happening.