Unsolicited subscriptions and inflated bills

To whom it may concern,

I have a standing contract for Telkom LTE for R199/Month. I received correspondence that my January 2023 debit order would be of over R300. When I attempted to query this, of the three calls to Telkom, nobody sad bale to clarify why my invoice had become inflated. I should also note that I have not once received an invoice in spite of the fact that my registered contact details are correct. Upon investigation, I noted that a mystery "Akinga" service had been subscribed to at R3/day. My google search indicate this is a non-existent service, yet Telkom are billing me for it daily This is a complete mystery since I have an LTE modem that cannot send sms's. My attempts for Telkom to clarify this have been unsuccessful, and Telkoms consultants have not contacted me as they have promised to do so. I humbly request that these services are removed from my account. I must note that I will escalate my action should you fail to take action.