Uns****ed Employers

Telkom.. the so called leading service provider in the country. I got wifi on 08/29/17 and untill today 09/10/17 i still dont have any access to the internet, i have been phoning telkom i used over R 300 airtime to ask fir immediate assistance. Everytime i call they put me through to a different department it seems to me that the people working there dont have any knowledge of their job because NO ONE gave me immediate assistance, i dont even know why there are supervisor because they know less than the consultants, i am really dissapointed with Telkom's service I paid R 1000 because i was told i need to buy the router, i just think its unfair because i know for a fact its not only us that has that problem. Apparently there was a suspension, then the next excuse there was a missing TIN number and the current problem is a missing ISP number. I dont know what to do anymore, if my wifi dont work by tomorrow i will change to a different service provider and i will make sure that someone will be investigated because somewhere there is someone that doesnt know **** about their job, and get paid a **** ton of money for employing people that doesnt know what they are doing. For example i went to my local telkom store and the one lady checked on the system and she couldnt find the problem then her colleague told her there is a mising ISP and she didnt even know what that means. So you can make your own assumptions. Thank you