************ cancellation penalty

Hi, it took me 8 months of agony trying to cancel an LTE contract (case ***6). The reason for this was that Telkom Mobile could not supply a signal to my area (I moved premises). Telkom finally agreed and terminated the contract. After more follow ups, Telkom then agreed to and refunded me my money for non-service. After this, I now get hit with a \termination penalty"for R5000!! I have reported this to Telkom Mobile (case number: ***1) on the 12/12/2015 and stated that this is totally *********. Why is the customer being penalised"