************ Billing for services not received!

I fell behind on my Telkom account and it was cut Early July 2018. When I wanted to pay my arrears I saw I was still billed for the full month of July. I queried this and was told that Telkom will continue to bill me and that I could not cancel my account till the arrears and current bill paid up. What upsets me is that there is no one that can assist me face to face and that these queries can only be dealt with by a call centre consultant who has no authority to make any decisions. I have spoken to numerous agents with no joy, It is now October and I am still been billed full for my account every month even though I am not receiving the service I am been billed for??? This is theft and *********. I am a loyal client for years and on a month to month contract basis, you cannot charge me for a service i'm not receiving (R665.51 pm). If I don't pay my DSTV they disconnect me and stop billing till I resume payment then I am connected again, what makes Telkom think they can just bill me for something they don't provide??? I want my account adjusted with the amount deducted from when my service was cut, then I will make payment and decide if I continue with my subscription. Let me make it clear I did not sign any agreement nor is there any telephone recording of me agreeing to any ************ terms and conditions (unless Telkom can prove otherwise), so do not tell me to read your terms and conditions on your website that I have not agreed too! I would like to be contacted by someone with authority to make changes as soon as possible on ********** 626 to resolve. Mr Raciet