Unsatisfied with Telkom Internet service

Since August 2019 Telkom billed us for 200Gb Internet data without us realizing it. We only got 100Gb Soft cap. We had to pay for top up packages to get more data. On 25/06/2020 my husband went to Telkom branch to rectify it . He also asked them to rather change our data allowance to be uncapped. Telkom gladly upgraded our allowance to unccapped since July 2020. We can see that on our invoice but still on our Telkom portal we only receive 100Gb Soft Cap. That means that we still have to buy extra data packages after the 100Gb is depleted. We have been phoning Telkom ever since with no luck. All they tell us is that their system show that we have anucapped meaning everything is in order, BUT it is not we only get 100Gb and get billed for uncapped. I have been taking the dates down when I phoned. 13/08/2020;20/08/2020;24/08/2020 etc. They apparently also locked IT tickets *** and *** and apparently it shows to them the query is resolved, BUT it is not we still only get 100Gb and not 200Gb or uncapped. Please we have been phoning 10210 without luck. How can this be resolved , is there anyone else at Telkom that can assist?