UNSATISFIED WITH SERVICE

I missed a payment last month (Dec) so my line was suspended on 20th of this month (Jan) so I made a payment on the 20th (Jan) for the amount requested. Payment was made from my ABSA acc to Telkoms ABSA account. I called Telkom to find out when it will be reconnected and got told 24-72hrs. I call them today 22nd Jan and got told it's still not reflecting on their side and will take 7 working days. How the heck is this possible???? You can't even send proof of payment, and I get told I can't be put through to accounts. I use the line as a business line and I'm losing business on a daily basis. I am totally dissatisfied with the service I have received from Telkom and I am going to be taking this matter further.