Unsatisfied with cancellation

<p>I cancelled my landline on the 18th of August and Telkom advised me my line would be cancelled with effective date 15 September 2016. I then noted that I was deducted with my full deduction of R371 at the end of September and I queried this – dispute nr ********** 0. I received an sms on the 14th of October to advise Telkom will deduct another R371 on the 26th of October. I immediately phoned Telkom and cancelled my debit order and also followed up on my dispute. They said they are still busy with it. Low and behold they AGAIN deducted R371 on the 26th of Oct. I phoned on the 1st of Nov and they said my dispute was resolved and my account is in credit..now, I ask you..I CANCELLED my account. No explanation could be given for the Oct debit order and they told me I should have specified I wanted the refund paid into my bank account…I mean, seriously??? They phoned me this morning asking for a stamped Bank statement to prove my bank account details. I am not sending this in. Telkom has my bank account details as clearly they like to deduct money. What’s even more upsetting is that I got told to raise another dispute because I don’t agree that the refund should be R378. How can it be, when I only had the service for half of September and they deducted an additional R371 for October??</p>