Unsatisfied Telkom services

My service has been interrupted/suspended from the 28th May 2019 . According to my knowledge my account is not in any arrears and have paid what is due to Telkom. I have been calling the call centre and receiving empty promises I have also sent an email to Masanga who is their collections department manager go no response.I need my services to be opened as I can’t make calls, send smses or log onto the Internet.