Unsatisfied Service

Good day its has been numerous attempts to contact telkom .i had my router and landline changed to a sim card option.on delivery of the service installation was not done by the technician.When i put on the sim card my number was changed to *** .My current landline number is *** as i reside in Gauteng.I was there after requested to purchase a new sim card and to do a simswop to the 011 number .however up until now they told me the turnaround time 48 hours and therefore i still do not have service .i have been contacting the call centre numerous times but no satisfaction. this is going on for 2 weeks now .we do rely on this landline alot ,i am an elderly person and to be pushed around is really pathetic.My address is oliphants crescent street number 30 .lenasia ext 10 Gauteng 1827.Please contact me urgently on *** Mr Sewpwesad. I need my original land line number restored asap *** i even had a referance num from call over 20 times ref num ***8