UNSATISFIED SERVICE

My mother's (82 years old) landline is out of order since 16 November 2017. My mother is suffering from severe gout and therefore she is unable to use her hands... can not use a cell phone at all. My mother need a way to communicate, specially in an emergency. The faulty line was reported several times by several people... online, via Facebook and telephone. SMS was received on 19 December 2017: "Fault is in hand with our dispatch team waiting for an available technician. Escalation has been sent for attention, your ***. Frank" REALLY???? WAITING FOR A TECHNICIAN FOR WEEKS NOW????? This is UNACCEPTABLE!! Telkom is very quick to charge interest if your payment is overdue even by one day... PLEASE!!!!!!