Unsatisfied customer /ver poor service 😡

Good day

Hope this email finds you well .

This is in regards to my complaint of my daughter shandre Danielle Mackay to Telkom and their lack of services provided .

* firstly the consultants and there team

Leaders are very rude.

* I tried calling on several occasions with no luck and little success.

* I took out a month to month to deal for R299 in January all the debits went off successfully .

*In April month they deducted R299 and never notified me that they are reversing the money back into my account .

* I received SMS stating that my account is in arrears but I know they deducted the R299 on the 26th of April.

*I called a consultant enquiring about the SMS they informed me to send through the Proof of Payment which I had done on my side .

*No one gave me any feedback they stated that it's under investigation since April until now .

*I then called back because they deducted R800 in May which is not my contribution they informed me its the unpaid fees ,but Telkom never informed me that they reversed the money back in to my account.

* I'm really not impressed with the service I received from Telkom for the past 6 months since I joined them.

*I requested for a cancellation seen that it was a month to month deal and I'm no longer working from home I'm back in the office .

* They informed me that I need to pay R1099 before the contract can be cancelled but my services are suspended ,so I need to pay R299 for a suspended Sim card.

* I saw on my bank statement that they tried deducting R1999 and that is not acceptable that Sim card is suspended and of no use yet you expect me to pay R1999 .

* I also spoke to a consultant by the name of Bruimilda Teboho Mokoena who was very rude and *********** as well as the team leader Bianca she informed me that she will contact me with regards to the outcome no one seems to be helpful in anyway.

* They having been sending me from pillar to post but no one assisted me .I went to the Telkom store at Cresta Mall they informed me that they can't cancel the policy I have to pay R1099 yet it was not my problem I never reversed any premiums and they never informed me that they will transfer the debit back into my account now I am liable for the error they done .

* I'm so upset, frustrated and disappointed in the service provided at Telkom and how they handle situations and queries.

Telkom really need to sort out my query because it has been going on for the past 6 months .

Could someone please attend to my query immediately please before I take further actions with my lawyer

Warm regards,

Shandre' Mackay

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