Unsatisfied customer

I write to hello Peter with greatest concern regarding the treatment I have recieved on my claim tears can't stop rolling down my face, as frustration and anxiety are inevitable when I narrate my experience. I have made a claim immediately after being ****** in 28 June 2022, I had hoped that taking insurance with Telkom company would ease the pain and frustrations in rainy days but it's doing none of that instead I am the one who has to run around to remind people of their work, whereas I have kept on paying my premiums exceptionally well.

I was assigned a consultant named Jody who was to update me on the developments on my claim and because she is managing her work by wondering she isn't attending to my case instead I am the one who calls their offices at all times to enquire on my claim, which is very unprofessional and unpleasant to me as I incur additional costs, mind you I'm in the middle of the crises as I don't have a phone and I miss important calls .

I don't know what must I do anymore, maybe I should go on social media and tag you guys because my experience with you is awful and unbecoming, or maybe it will help other customers to join the competitors instead, because of the bad service you guys provide, or maybe I should write to consumer rights protection shows for help as I am not getting any of those from you as an institution. I am furious because I am struggling while you guys enjoyed to debit from my account. I can't bear with your office any longer.

Yours unsatisfied customer