Unsatisfied customer

<p>I am due for ungrade at telkom at the end of the month. I app**** online to pre-order the Samsung s8 on the same day the online application opened, i was advised that somebody will phone me back to confirm order. I am still waiting. I phoned telkom customer care, and after nearly an hour of holding the lady at telkom confirmed that there was no pre-order found on their system. She advised she will get the online application team to phone me back and nobody phoned me back as yet. I am highly disappointment at the response from telkom to resolve this issue. If i wanted to wait a long period for the Samsung s8 i would not have submitted my online pre-order. </p>