Unsatisfied customer

<p>TELKOM HAS INCREASED MY SPEND LIMIT BY R350 WITHOUT MY CONSENT AND NOW MY INVOICE AMOUNT IS R538.I HAVE PHONED TELKOM OVER 10TIMES FOR THIS ISSUE AND I STILL HAVE NOT BEEN HELPED.WHEN I TOOK MY CONTRACT I HAD MY CONTRACT CAPPED FOR NOT BEING CHARGED AN ADDITION AMOUNT.TELKOM HAS INCREASED MY SPEND LIMIT 3 TIMES ALREADY, THE PREVIOUS 2 TIMES TELKOM NOTIFIED ME VIA SMS THAT MY SPEND LIMIT WAS INCREASED, WHICH I CALLED AND CANCELLED IT.NOW I AM TOLD THAT IT IS PART OF THE T’S & C’S OF MY CONTRACT.I SHOULD HAVE BEEN TOLD ABOUT THIS, I AM NOT WILLING TO PAY R538 FOR MY R229 CONTRACT.TELKOM SHOULD INFORM THE CUSTOMERS BEFORE INCREASING THE SPEND LIMIT.NO OTHER NETWORK PROVIDER DOES THIS TO THIER CUSTOMERS.I AM NOT AT FAULT IN THIS MATTER.I REFUSE TO PAY FOR SOMETHING I WAS NOT AWARE OF AND I DID NOT REQUEST IT.TELKOM CANNOT ROB THEIR CUSTOMERS LIKE THIS I AM NOT HAPPY AT ALL IN THIS MATTER.I DO NOT RECEIVE ANY FEEDBACK WITH REGARDS TO MY CASE BEING LOGGED LAST MONTH.TODAY I HAD TO LOG ANOTHER CASE.THE AGENTS AT THE CALL CENTRE ALL GIVE ME A DIFFERENT STORY EVERYTIME I PHONED. NOT ONE PERSON COULD HELP ME.I HAVE HAD JUST ABOUT IT NOW WITH TELKOM AND INCREASING MY SPEND LIMIT.IF I WANTED TO INCREASE MY SPEND LIMIT I WOULD REQUEST IT.WHY IS IT SO HARD FOR TELKOM TO STOP INCREASING MY SPEND LIMIT.THE WAY THINGS ARE GOING, I DO NOT THINK I WILL UPGRADE MY CONTRACT IN DECEMBER WITH TELKOM.I WILL TAKE A CONTRACT WITH ANOTHER NETWORK THAT IS NOT GOING TO ROB ME OF MY MONEY.TELKOM IS NOT PAYING MY BILLS AT THE END OF THE MONTH SO I DO NOT SEE WHAT RIGHT TELKOM HAS TO INCREASE MY SPEND LIMIT WHENEVER THEY FEEL LIKE.CAN SOMEONE HELP ME WITH THIS ISSUE BECAUSE I AM NOT GOING TO TAKE THIS LIGHTLY, I AM NOT GOING TO PAY FOR THE SPEND LIMIT INCREASED ON MY ACCOUNT.THIS IS UNACCEPTABLE!!</p>