Unsatisfied client service and problem solving of Telkom

I were a Vodacom client all the years, till 19 October 2018. That was when I decided to get a Telkom contract as there deals are so cheap and more value for money. I needed to wait till 1 November as my Vodacom number will be then in prepaid. When I went to the Telkom store on the 1st of November they assist me to do rooting (sim swap) from my Vodacom sim to my Telkom sim to keep my number.

Since Monday 5 November i’ve noticed that I could not received any phone calls or messages from other Networks than Telkom. I phoned the customer service and logged a call to assist me with my number (as my number does not excist). They logged the call for me after I phoned 3 times that day. They then told me I need to wait 72 hours.

So i phoned Thursday (8 November) twice again, to hear that the issue has not yet been reaolved, they will email the technician and say its is urgent. So I phoned twice again on Friday (9 November) to hear the same story that the technician is still busy and they will send an email and say it’s urgent.

So I went to the Telkom store again on Saterday(10 November) to hear if they can help me, as I don’t get further than a phone call with customer service. They also said they will send an email and say it’s urgent again. I’ve phoned today (12 November) again just to hear the same story the issue has not been resolved!

They expect me to pay a bill, but my query has not been resolved yet and it has been a week now that I struggle with the same problem! The same time I loose my clients as they can not get through to me.

I’m unsatisfied with the service of Telkom that I’ve received till today! They want to get more clients, but they can’t even keep the client happy and satisfied! I will definetly not RECOMMEND TELKOM AT ALL!!