Unsatisfied Client

Telkom unfair system very costly exercise: 1) requested to move my line to new address and Telkom couldn't offer me the services anymore due to lack of infrastructure. I followed up on the query as issues could not be resolved and I never got assisted, after being sent from the store to calling three departments respectively, where no one could help me. I was advised that the only option left was to terminate, which I did. It didn't go through the first time and then I followed up with the procedure outlined by Telkom, whilst being charged for no service received. 2) finally cancellation went through. To my surprise, the contract is still active and I am now given new reasons, and those reasons are outside my control as they are within Telkom system. Telkom has failed and continue to fail to resolve their own internal system and they expected me to continue paying whilst they initiate another cancellation, and i consider unacceptable. Their 'so-called" friendly online help staff are very impatient and rude. I really do hope I'll get assisted.