unsatisfied client

I went to Telkom Centurion Mall on Thursday the 31st of March, I was assisted by Elizabeth, I explained that I just wanted to do a swim swap since I lost my previous phone, she asked me to confirm the no that she will be doing the swap for and I did. To my surprise I was getting calls that were not meant for me but my husband, we then realized that she actually swopped my husbands no instead of mine. Long-Story short I went back to the store on the 1st of April. There was no apology, all I was met with was just arrogance. The second lady who was assisting me told me "it was a mistake and there is nothing they can do about it" I should rather get another sim card instead and do the swop again. They inconvenienced me so much that my Apple ID was blocked since I was requesting for a recovery password on a wrong no. @Elizabeth thank you for the pathetic service you gave me. I'm stuck with a phone that I cant even use apps on for the next 14days.