Unsatisfactory services when upgrading contract

I had a contract with telkom and it was time for an upgrade 2020 end January. I have been waiting for since February 2020 they kept deducting while I did not receive a phone, I called many times and I would be told to that the are no notes on the system, yet they kept deducting different amounts on different months, i could not even be assisted in getting an email where I can write my enquiry, reported on hello Peter but still haven't got it any reply from telkom, in May 2020 I started reversing the debit orders and stopped them but they would still deduct with a different reference, September I sent email to *** they never rep****, instead iam getting smses that they will hand me over. I called to ask for a phone I never received they said I never said which phone I want and yet everytime they would say there are no notes on the system. Please help

My ID number is *** I can be reached on ***