Unsatisfactory Service (Out of Box Failure)

On Saturday 23 February 2019 I took contract with Telkom in La Lucia Mall the handset I took is Huawei Mate 20 Pro on contract. The same day I received the phone the green line on the left hand side of the handset came up which cause distraction on your reading. On Monday 25 February I've advised Telkom that the phone is giving me problem. The sales assistant by the name of Aaron Alexander responded and advise that I took the phone to Huawei Service Centre in Cornubia Mall to get the line removed. The issue with the phone is Out of Failure and the phone is still within 7 days. On Tuesday 26 February I phone Huawei Call Centre which I explain my frustration and they gave advise that I go back to Telkom outlet to get the device changed. I send another e-mail to Aaron which he advise that I must bring the phone for assessment by technician and the phone will be swapped for a new phone. I went to Telkom on Wednesday 27 February which I was advise that the phone will be taken away for assessment which will be an estimate of 14-21 days. I've asked the manager that during that time what am I going to use as I am on call from work 24 hrs, yet I am also driving if I encounter any challenges with the car what am I going to use in replacement of the damaged phone? Telkom have no solution to that question. I spoke to the Huawei consultant Comfort which advise that I took the phone to Curnobia if they can assists. The service in Curnobia was excellent I was assisted by Senzo who advised me that the handset is brand new anything that will be done on the phone does not guarantee that I won't experience new problems and everything on the phone will be wiped of. Also since I took the phone with Telkom they were unable to give me the new handset. At this stage I am doing back and forth travelling between Prospecton 48 kms away from La Lucia Mall to get this issue resolved and I am not getting positive response. I like the phone but will all the problems I have with the phone I am also thinking about cancelling the contract with Telkom as I am still within 7 days of getting the new handset.