Unsatisfactory Service from Telkom

After service is non responsive. Received on Monday to upgrade, I refused, Tuesday wifi suspended. Requested payment made. Then additional payment requested only because invoice from Telkom did not reconcile payment made. Waited further a week to reconnect only to find out a R100 was still due. Now Telkom says wait 72 hours. Cannot commit or promise any time frame earlier. Other service providers go the extra mile to make the customer happy. But telkom is all about the deduction via debits. My last wifi was not used for 24 months throughout its full contract. Exchanged router 3 times, same problem. No signal. Refused to pass any credit. Disappointed with Telkom overall service. Glad my contract is on its last 30 days Never to be recommended. Some of the agents need attitude training. To top it all, I not once received a statement in the past contracts nor in the past 24 months. How are we supposed to know what is due when they continuously debit a closed bank account. No courtesies call before suspending line to enable to client to avoid inconvenience. Totally dissatisfied customer