Unsatisfactory Service From Telkom

My landline has been down for five weeks. The matter has been escalated several times. Someone phoned me twice to say that a technician will be sent when one is available. I have sent several messages via Messenger who also escalated the matter a few times. Now they tell me that it is a bulk fault meaning my whole area is affected. I am also told that I will be reimbursed for the down time. I hope so. It's very frustrating not being able to make calls and is costing me cellphone calls. I am a pensioner trying to save what money I can! Although my internet is working it sometimes goes off for hours on end and sometimes intermittently throughout some days. Original Fault Ref. No. 97BNK290318. Last Ref. No. ********** 3. I hope this matter can be sorted out a.s.a.p.