Unsatisfactory Service from Telkom

<p>I wrote a review on here more than a week ago, about my recent problem with Telkom. I received an email stating that they would look into the matter and respond, reference number - AI ********** </p> <p>Up to till now, I've not heard anything further from them. This is totally unacceptable! It has taken me 6 months to try and sort out my account, and I'm still no where near having it sorted out. I have to keep calling or emailling the supervisor, who keeps telling me that the matter is out of her hands, so my question is this, whose responsible to sort out this mess? </p>