Unsatisfactory service from Telkom

<p>I am extremely dissapointed with the service from Telkom. i app**** for a contract laptop on the 20 March 2017 on-line, on the 22 March i received a call from Nomfundo Jwacu to process my application further, she told me that everything was approved and i would get my laptop within 5 to 7 days. 2 days later Telkom billed me and to date i still havent received the laptop as promised</p> <p>i took it it upon myself to make enquireiris and everyone is giving me run around and ultimately i was told that Telkom doesnt have Laptop stock, why would Telkom sell products which they dont have and why did they take my money without even informing that they dont have stock and i would have surely made an alternative plan should they have communicated the information to me. i must say that this is a day light robery</p> <p>can somebody at Telkom pklease explain what is going on, your customer service centre keeps saying that they have escalted the matter but Telkom is too busy to attend to me</p> <p> </p> <p>frastrated customer</p> <p> </p>