Unsatisfactory service by another state owned company
<p>Telkom telkom telkom. The biggest mistake we made was to take out a comtract with telkom mobile. we requested that they visit our house and advise on LTE router position and possible enhancements to be made. we don't sit at home and wait for them. make an appointment and then wel'll arrange our things to be present. It was made but Telkom as always a no show. I've phoned in and was told the technical dept will contact ua today. phoned back in and was put through to the technical dept. was put through and voice message played that its outside their office hours. phoned back and it took the consultant 18min to get confirmation from her teamleader that they cant assist anymore. pathetic from the state. </p>
Hi there Luleka,
A week has passed and nobody from Telkom has bothered to give us a call. What is beyond frustration, is that the longer Telkom takes to resolves this, the longer we are paying for our subscription which in turn the question needs to be asked, has Telkom struggled with getting payment from us? No. So from our side, we are committed to this service but the delivery we've received so far, is really no up to standard. We had a technician at our house today, that should have been here a week ago and all he could do, was a signal test - we could've done that and send Telkom the speed test result. From his side, he has done what he could, and the feedback will now most probably be given back to Telkom. We were then informed that no timeline can be provided before Telkom could resolve this. I think we should put a stop debit order on the Telkom account until Telkom fixes the problem, and if not, cancel the contract with no cancellation fee is effectively no LTE signal at our house. I await your response within 24 hours. Thanks.
Hi there Luleka,
A week has passed and nobody from Telkom has bothered to give us a call. What is beyond frustration, is that the longer Telkom takes to resolves this, the longer we are paying for our subscription which in turn the question needs to be asked, has Telkom struggled with getting payment from us? No. So from our side, we are committed to this service but the delivery we've received so far, is really no up to standard. We had a technician at our house today, that should have been here a week ago and all he could do, was a signal test - we could've done that and send Telkom the speed test result. From his side, he has done what he could, and the feedback will now most probably be given back to Telkom. We were then informed that no timeline can be provided before Telkom could resolve this. I think we should put a stop debit order on the Telkom account until Telkom fixes the problem, and if not, cancel the contract with no cancellation fee is effectively no LTE signal at our house. I await your response within 24 hours. Thanks.