Unsatisfactory service and reply from Telkom

I logged a fault on the 28th July 2015 which was escalated after numerous phone calls to them to find out what the progress was. I then received a sms advising that the problem was sorted, but infact it was NOT fixed so had to call them and log a new fault on the 2nd of September which they said they would escalate. I called them back on the 4th September and the fault had not been escalated. I eventually spoke to a supervisor who said the problem would be sorted out with in 24-48 hours and I have still not got a response. I have not had an ADSL line or telkom line since the 28th July. I find this service very unacceptable and disappointing. Im at my wits end and do not know what to do now. I have not included all the phone calls and times I have spoken to Telkom and been given names of people who would call me back as there are to many to mention.