Unsatisfactory service and injustice at Telkom Mobile

Greetings I am a customer of Telkom through Mondo for almost three years now with one 24months contract in the bag. Currently, I'm running two independent 24 months contracts fairly new but with massive complications whereby I feel taken for granted and undermined by the fact that Telkom entity doesn't own up to its own mistakes but practices power without customer access to rights and say.

In July my account was debited simultaneously for two separate and distinct amounts causing neither of the two to be able to get payment through, whilst at least one account could have been paid. Moreover, as a result of this instance, I incurred penalties and I can't pay them more than an installment per account, and this has been specified on commencement of my contractual agreements due to the nature of my income source. Monies do reflect on statements on the last day which forms part of a 24hours on a day, reserved to meet payments as expected.

Note that I am not neglecting my responsibility to pay for unpaid debit order fees or any related penalties, but not when the problem is not caused by me but the company. Most telephonic interactions with consultants have proved otherwise futile irrespective of the fact that we reached congruency on facts that I maintained to be the cause of these problems but still, I was undermined and compromised. Sadly they keep changing as I repeatedly called to follow up thus, one ends up where one started without getting any problem solved, complaining to no end.

Numerous emails have been sent and forwarded to customer care and individual consultants that I have corresponded and conversed with detailing my plight, no one calls to explain or try to gather facts and the nature of my complaint(s) but cases like ***8 (closed unsatisfactorily) and ***4 (recent and unclarified) aren't communicated one-on-one and thus, my dispute remain acute and undefined.