Unsatisfactory service

23Feb my 061 was ported out. I called Customer service that advised that 061 was not mine and that an 081 number was replaced cause I ported it. When I denied the claims and requested more info I was told it happened 28Apr. I was puzzled. I was also advised to go to the nearest Telkom branch. Upon arriving at the branch they were offline. Had to return the next day. Explained my situation and the lady told me that she can't assist and informed Taariq the Manager. They directed me to Celc as it was confirmed that they were behind the port. They logged a case IT Ref *** by Washeema Hendricks and I had to go back the next day as I received another Pin from customer service 841608 and still the situation cannot be resolved. The next day I went back to Telkom Promenade to talk to the manager which could give me clarity. I spoke to Victor which I had to explain more than once the information I received from customer service and that I'm there cause they sent me. The manager gave me his email and assured me he will try to resolve the matter. Currently still waiting and have emailed him. Please assist as I need to know the outcome, even though I had to change all my accounts and details related to my 061 number. I was told the number does not belong to me anymore and I cannot request it back.