BK
Brian K
1 reviews | Active since Aug 2011
06 Jun 2022, 10:01
Unsatisfactory Service
Reported my line ***) out of order on 19/05/22 (*** & ***1 refers). Technician came to my premises on 23/05/2022, and identified fault within cable. On Telkom app 'Appointment' date change daily. After numerous follow-ups with 10212, promises of escalation. They report it is due to ****** cable (unable to tell me where?). Telkom app shows both references as resolved, yet I am without service. Reported again on 3/6/2022 and awaiting feedback/resolve. This whole episode occurred whilst Openserve (Telkom subsidiary) pulling in optic fibre cables.
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Brian K's updateReviewer Update
10 Jun 2022, 15:27Problem resolved on 8/6/2022. Fault within cable as initially diagnosed by technician, and not with bulk fault (CABLE THEFT) as assumed by Telkom. The regrettably apologised for the interruption and committed to an applicable credit on their next invoice (2022-08-08).
BK
Brian K's update10 Jun 2022, 15:27
Reviewer Update
Problem resolved on 8/6/2022. Fault within cable as initially diagnosed by technician, and not with bulk fault (CABLE THEFT) as assumed by Telkom. The regrettably apologised for the interruption and committed to an applicable credit on their next invoice (2022-08-08).