UNSATISFACTORY SERVICE

<p>THE LAST MONTH WE HAVE EXPERIENCED A CHANGE FOR THE WORSE IN OUR INTERNET, THIS IS A VERY SERIOUS PROBLEM, AS WE RELY ON OUR EMAILS TO COMMUNICATE WITH OUR CLIENTS AND THE FTP SERVICE TO SEND OUT WORK FOR PRINTING. THE LAST MONTH WE HAVE LOGGED SEVERAL COMPLAINTS WHERE THE ONLY SOLUTION WAS TO REFRESH OUR PORT.... NOTHING HAS CHANGED. A TECHNICIAN WAS SENT ON TWO OCCATIONS TO TRY AND FIX THE PROBLEM, AS YOU CAN GUESS, IT DID NOT WORK... WE HAVE BOUGHT A NEW ROUTER AS ADVISED, CHANGED CABLES, FORMATED OUR COMPUTERS AND NOTHING HAS WORKED. IT HAS NOW REACHED A POINT WHERE WE CONNOT OPPERATE AS A FUNCIONAL COMPANY. I HOPE THAT WE CAN GET TO A SATISFACTORY CONCLUSION TO THIS PROBLEM, AS WE WILL HAVE TO TAKE THE MATTER FURTHER IF WE DO NOT.</p> <p> </p> <p>REGARDS</p> <p>JETLINE KLERKSDORP</p>