Unsatisfactory Service?

On the 21st of January i logged a call with the telkom call centre that my service on my mobile phone has been cut off.Morean Ndlovu picked up and said that the reason was that on the system it still says i had not paid my December installment.I told her that i did make a payment for 31st Dec. When she checked the system the payment was appearing. She advised that she is sending the issue to the Collections team and that it would be resolved in 24hrs. I asked her to sms me the ref number but she did not. After 24hrs the issue was still not resolved.<br> o22nd I called again Sanele (who picked up the phone) sent issue to collections team and had to wait 24hrs again for resolution with ref***<br> oOn 23rd issue still not resolved and I called again.<br> oMandy suggested to log a ticket with the Billing team (ref***9) and advised that there was nothing else she could do.<br> oI asked to speak to the manager as it was taking long to resolve and Mandy told me the manager(Brenda)was busy on the phone but she had asked Mandy to take my contact details so that she can contact me the minute she's done.<br> oTill today (26 January) i still dont have service and the manager has not called me back.