NN
Nandipha N
1 reviews | Active since Jul 2013
15 Jan 2018, 17:37
Unsatisfactory Service
We took out a 2 year WIFI contract with Telkom and from day 1 we have had issues. Since the 15th of December 2017 our WIFI has not been active and when we enquired we were told that there was a problem with cables which will be attended to but to date nothing has been done, we have physically gone to Telkom to complain but to no avail instead we were told that the issue is with the cable department. With the ridiculous Data costs that we are faced with we thought we were saving money by having WIFI but for a whole month we have had to suffer not only through buying data but having a service that is ineffective. The service we have recieved from Telkom is appalling to say the least and for a Paraststal to not service their clients is unacceptable.
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Replies (2)
Telkom's replyOfficial
09 Feb 2018, 09:04HI nngomane
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please provide the affected number and the ID for the registered account holder when possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply09 Feb 2018, 09:04
Official
HI nngomane
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please provide the affected number and the ID for the registered account holder when possible.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
NN
Nandipha N's updateReviewer Update
09 Feb 2018, 09:30Greetings,
Just for the record to date nothing has been done and we are approching 60 days without internet or WIFI connection and we cannot help but think that we are being victimised because of the colour of our skin, I refuse to believe that Telkom treats all its customers tge way we have been treated .
As per your request tge details are as follows:
Mrs A.T Ngomane
17 Massey Road
Bisley
***
ID NO. *** 088
NN
Nandipha N's update09 Feb 2018, 09:30
Reviewer Update
Greetings,
Just for the record to date nothing has been done and we are approching 60 days without internet or WIFI connection and we cannot help but think that we are being victimised because of the colour of our skin, I refuse to believe that Telkom treats all its customers tge way we have been treated .
As per your request tge details are as follows:
Mrs A.T Ngomane
17 Massey Road
Bisley
***
ID NO. *** 088