Unsatisfactory Service

<p>I logged a call due to lighning strike on Monday 9/01/2017, I called back to follow up on Friday (13/01/2017) and was told that the technicians were busy with the underground line.</p> <p>Now here is where it gets interesting; in the first call I mentioned that the connection box inside my house had blown out, the box where the cable coming in from the POLE had also blown out, and no one had been to my premises at all. so where does the underground line come into the equation?</p> <p> </p> <p>This call was escalated (942533)</p> <p> </p> <p>I called back today to follow up on progress, I was simply told that the technicians are attending to it, and are busy with the cable, I asked for info on when this would be resolved as it was 9 days (7 working days) since I had reported the fault and was told that the technicians are working on it, the call centre person could give me no further information.</p> <p> </p> <p>When refferred to the escalation code I was told this was for the assurance dept only. When asked if there was anyone else I could speak to I was informed that it was only them.</p> <p> </p> <p>I then asked to speak to a supervisor, 5 minutes later after listening to a completely silent phone I cut the call.</p> <p> </p> <p> </p> <p>Is this how long it takes to fix a simple phone line??</p> <p> </p>