Unsatisfactory replies

<p>On 29 April 2016 we requested for a line relocation online. Everytime we follow up on the status of our order, we get told something different. On Wednesday 11May 2016 my husband wastoldit would take 7-14 working days for the order to be completed. I called today, 16 May 2016, and I was told 7-21 working days, depending on the availability of a technician. I do not understand how operators working for the same company can give out information that differs this much. I am competely disgusted with this as the very first operator we spoke to, said she will escelate our query as urgent. We need to run a business, and it is extremely difficult to do this without an Internet line and even moreso when we cant get proper feedback from them. We pay for this service and it would actually be fantastic to receive some satisfactory service. We have now been given a date for the installation which is 01 June 2016, more than 21 working days after the request was made. Since we did not have a Telkom line for the month of May, I sure hope that we wont be receiving an account from them. I feel like sending THEM an account as they are currently costing us time and money.</p>