unsatisfactory; pathetic; terrible; not recommendable

<p>I purchased my phone is October 2016. My phone was sent for repairs in February due to a cracked screen, have still not received my phone. I requested for my claim to be cancelled last month and my phone returned, the consultant at the insurance department notified me there will be a fee to return my phone. I have still not received banking details which i continously requested. Furthermore i am being charged every month for a device i am unable to use.</p> <p> </p>