Unsatisfactory / No Service

On Tuesday 24th March I went into Telkom Mobile, with sll relevant documentation, to open a contract. Nigel advised he would call and would keep 1 x Samsung A3 Black for me. Waited until following Monday for feedback, nothing. Only to find my documents lost. Tuesday I went into store to find they had not processed application. They then 'found' documents and Marlin said he would do and there was no stock so must order. It's now 11th April and still no phone or contract. This is unacceptable service. I run a business from home and am unable to phone for three weeks due to..? Please contact me.