KN
Khayalethu N

1 reviews | Active since Oct 2011

22 May 2015, 15:51

Unsatisfactory Customer Service

I have an already ported prepaid number *** and I took a contract with Telkom Mobile at the beginning of this Month (Samsung Galaxy S6). I wanted to keep this number and use it as my contract number. This has not happened till today the 22nd May 2015. I went 2 time to the shop and called in many times the customer call center and I have not been helped. Instead I now have two contract numbers in my name but I took one contract. with them.<br> <br> I have waited 24 hours more than once and 72 hours more than 3 times. 22 days in the month and they have not helped and this is my first month on the contract. How is this for the start???<br> <br> I am very unhappy with Telkom Mobile service and how they handle my contract issue queries.<br> <br> Regards<br> <br> Khayalethu Prudent Nojoko

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Replies (1)
Telkom
Telkom's reply22 May 2015, 18:24
Official
Hello knojoko,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM112793.

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team